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WordPress caught an error with one of your plugins, XStore Core.

This topic has 9 replies, 3 voices, and was last updated 5 hours, 25 minutes ago ago by Birdlife

Birdlife

Participant

November 10, 2024 at 20:25

Hello
These seems to be an error in this plugin that is causing the website to not load properly, would you please have a look and advise what to do?

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8 Answers

Rose Tyler

Support staff

November 11, 2024 at 08:07

Hello, Birdlife,

Thank you for contacting us and for using XStore.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Birdlife

Participant

November 11, 2024 at 20:16

HI
Please check the private area

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Birdlife

Participant

November 12, 2024 at 14:54

hello
would you please share an update

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Jack Richardson

Support staff

November 12, 2024 at 15:17

Dear @Birdlife,

I hope this message finds you well.

Unfortunately, the FTP access credentials you provided appear to be incorrect. Could you kindly verify and test the credentials on your end to ensure they are accurate?

Also, we noticed that it is unable to edit your home page with Elementor builder now so it might be caused by some additional plugins installed on your web-site. We can recommend you to test it with default theme such as Hello Elementor or Storefront and if the issue is still there then the issue should be related to the Elementor’s plugin code.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
8Theme Team

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Birdlife

Participant

November 12, 2024 at 15:56

Hi
Would you please try the new credentials

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Birdlife

Participant

November 13, 2024 at 10:00

Hi
Still waiting your reply on this the website is not working for few days now
I disabled all plugins and elementor worked only when i disabled XStore Core

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Jack Richardson

Support staff

November 13, 2024 at 15:57

Dear @Birdlife,

We hope this message finds you well.

Firstly, we would like to clarify that our response times have adhered to the timeframe outlined in our support policy. Typically, we aim to respond within 24 hours from Monday to Friday, and within 48 hours over the weekend (Saturday-Sunday). In many cases, we are able to respond even sooner. We kindly ask that you avoid submitting multiple requests for the same issue, as this does not expedite the process and may cause unnecessary delays.

Regarding the issue you raised, we attempted to use the most recent FTP access credentials you provided, but unfortunately, they were incorrect once again. It is challenging for us to provide a working solution if the FTP access is either incorrect or changes frequently that not allowed us to connect. We kindly request that you verify the credentials before sending them to us, as this will help us use our support time efficiently and ensure we can assist you and our other clients in a timely manner.

Thank you for your understanding and cooperation.

Best regards,
8Theme Support Team

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Birdlife

Participant

November 13, 2024 at 18:20

If i knew that every respond will take 24 hours I would have never bought your theme, at this rate every case will take few days to be solved while the website is down, and that is nonsense!

Please don’t give me this lecture as your responds used to be swift and within few hours

I verified the credentials I sent above and was able to login!

Plus I mentioned that the plugin XStore Core is what is causing Elementor to not load but no response regarding this

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