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Xstore Email Builder Not Working When Delivered

This topic has 4 replies, 3 voices, and was last updated 1 weeks, 5 days ago ago by Jack Richardson

Grace

Participant

November 11, 2024 at 09:14

When I send an email, it looks like this: https://imgur.com/a/xF62aDw

Rather Than this: https://imgur.com/a/VkMTOMj

Content is visible for topic creator and
support staff only.

#422701 Copied Theme version: 9.4.3

3 Answers

Rose Tyler

Support staff

November 11, 2024 at 10:19

Hello, Grace,

Thank you for reaching out to us.

1/ Please update the theme and Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/ https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best Regards,
8Theme’s Team

#422730 Copied

Grace

Participant

November 11, 2024 at 10:23

Hi. Thanks for the response. I don’t have third party plug ins that concern mail/newsletters and I don’t think it’s elementor.

Also, the product widget doesn’t work.

image: https://imgur.com/a/ufMYRsp

#422735 Copied

Jack Richardson

Support staff

November 11, 2024 at 16:20

Dear @Grace,

I hope this message finds you well.

Kindly refer to the following response: https://www.8theme.com/topic/email-template-not-showing-images-on-mobile-devices/#post-410694. It appears that the issue with images not displaying in your email templates may be due to the use of the .webp format. This format is not always supported in email clients, which could be causing the display problems.

Additionally, please note that the product grid in the template editor is a placeholder. If there are no products matching the relevant query, the corresponding element will not be displayed in the content.

Should you need further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#422810 Copied
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