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My entire theme broke when i changed shipping methods – please help!

This topic has 6 replies, 2 voices, and was last updated 11 hours, 30 minutes ago ago by Tony Rodriguez

Narka

Participant

November 11, 2024 at 21:14

hey guys, my entire theme is broken , especially on tablet. the wrong header is showing etc. please help me, i’ve been working on this for so long i am on the verge of tears.

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5 Answers

Narka

Participant

November 11, 2024 at 21:15

ie. there’s now a double checkout

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Narka

Participant

November 11, 2024 at 21:19

and the mobile is completely broken

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Tony Rodriguez

Support staff

November 12, 2024 at 05:48

Hello, @Narka,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
8Theme Team

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Narka

Participant

November 13, 2024 at 14:06

hey there. new issue. i set up the syntax correctly but the contact call & email do not work . and are not clickable . i think it’s bugged out cause when i edit the link it it does not acknowledge the edit.

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Tony Rodriguez

Support staff

November 14, 2024 at 05:49

Hello, @Narka,

Thank you for your response.

In order to resolve your issue, please navigate to XStore >> Theme Options >> Header builder >> Contacts element and delete the existing elements then add them again from scratch.

As an example, the “Url For Field” for a phone number should be formatted as “tel:+xxxxxxxxxx” and for an email address as “mailto:your_email”.

We hope this helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team.

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