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Download is off screen on mobile devices

This topic has 4 replies, 2 voices, and was last updated 8 minutes ago ago by Rose Tyler

Woolwolf

Participant

November 12, 2024 at 10:20

Hi,

After a purchase, my customers can download the product from a link. This link is, however off-screen on mobile devices. I edit with Elementor, but I can’t access the order page. Can you help me change the margins, so the download is visible on mobile devices?

Best regards,
Trine

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support staff only.

#422905 Copied Theme version: 9.4.4

3 Answers

Rose Tyler

Support staff

November 12, 2024 at 13:31

Hello, Woolwolf,

Could you kindly provide a link to the page you are referring to, along with a few screenshots to help us better understand your request?

Best regards,
8Theme’s Team

#422937 Copied

Woolwolf

Participant

November 20, 2024 at 10:56

Hi,
have attached a screenshot from my mobile device showing the “Thank You for Your Order” page after I made my purchase at my website. As you can see, the download link is outside the margins when my phone is vertical, but it is visible when my phone is in a horizontal position. Is there any way to get the full link to be visible when the phone is positioned vertically?

Best regards,
Trine

Files is visible for topic creator and
support staff only.

#424330 Copied

Rose Tyler

Support staff

November 20, 2024 at 13:08

Hello, Woolwolf,

Could you kindly provide us with the link to the page shown in your screenshot, as well as the access credentials for the test account from which the purchase was made? This will allow us to view the exact content of the page that you are showing us.

Best regards,
8Theme’s Team

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