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My site can’t be reached while it’s running in other devices and other networks

This topic has 5 replies, 2 voices, and was last updated 1 weeks, 3 days ago ago by Tony Rodriguez

shalabi

Participant

November 12, 2024 at 13:29

while i working on the website and do a refresh the site couldn’t be reached I didn’t know why it happening it’s on my network only and when restarted the internet the site back to work

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4 Answers

Tony Rodriguez

Support staff

November 12, 2024 at 13:50

Hello, @shalabi,

Thank you for reaching out to us.

We have checked your website and found no issue. It is working correctly on my end.

Additionally, We understand that you experienced an issue where the website couldn’t be reached while you were working on it, and that the problem was resolved after restarting your internet connection. Based on the information provided, it seems that the issue may have been related to your network rather than the website itself.

We recommend monitoring your network connection to ensure stable access to the site. If the issue persists or if you encounter any further difficulties, please don’t hesitate to contact us, and we will be happy to assist you further.

Best Regards,
8Theme’s Team

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shalabi

Participant

November 12, 2024 at 14:42

i have checked my internet connection multiaple times and I when this happens I check all my other websites and its perfectly working , and some other admins happened with them in a different location with different devices and internet connection and we noticed this issue happened when we started working on the setting of speed optimization ,

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shalabi

Participant

November 13, 2024 at 00:09

any updates

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Tony Rodriguez

Support staff

November 13, 2024 at 06:15

Hello, @shalabi,

Thank you for your prompt response.

We have thoroughly reviewed your website and did not encounter any issues. To assist you further, we have recorded a video for your reference. You can find the video link in the private content area.

If the issue persists, we kindly request that you record a video demonstrating the steps you are taking and the problem you are experiencing. You may use the screen recording tool available at https://www.loom.com/, which allows you to record your screen and upload the video directly to their platform. Once done, please share the URL with us here.

We appreciate your cooperation and look forward to resolving this matter with you.

Best regards,
8Theme Team

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