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There is two headers showing for my website …. i want the lower one which is showing in the image

This topic has 4 replies, 2 voices, and was last updated 6 days, 23 hours ago ago by Rose Tyler

Ram Yadav

Participant

November 13, 2024 at 06:18

when i am trying to edit header of my website which is scrambled due to a fatal crash bcoz of an plugin update …now if i am trying to update or customize it there is already showing my previous header with the mega menu i have created .. so i want that header should be shown on my website. but there is showing the header which is on upper side in the image.

so remove the header which is showing upper side in the image and i want the header which i have created and customised which is on lower side of the image

i hope u understood what i wanna say … i am the screen shot …plz resolve this

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3 Answers

Rose Tyler

Support staff

November 13, 2024 at 10:05

Hello, Ram Yadav,

We have noticed that there is currently only one header visible on your website. Could you kindly confirm if the issue has already been resolved on your end?

Best regards,
8Theme’s Team

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Ram Yadav

Participant

November 18, 2024 at 15:50

no there is still showing same 2 headers …i want to keep the lower one which contains logo of my business …plz resolve it

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Rose Tyler

Support staff

November 18, 2024 at 16:12

Hello, Ram Yadav,

Please provide the URL of the page from your screenshot.

Here is what we see on your site – https://prnt.sc/CBdO7xSPR51b
Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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