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Cart and checkout pages are not working with translatepress plugin

This topic has 8 replies, 3 voices, and was last updated 2 hours, 7 minutes ago ago by Jack Richardson

Plethora

Participant

November 13, 2024 at 09:54

cart and checkout pages are not working with the translate-press plugin. all translations are working fine. but I am unable to visit the cart and checkout page once the plugin translate-press is activated ( unable to visit once the language is changed ). unable to translate the cart and checkout and the pages keep loading and never end.

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7 Answers

Rose Tyler

Support staff

November 13, 2024 at 10:19

Hello, Plethora,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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Plethora

Participant

November 13, 2024 at 11:33

please find the details in PVT.

its urgent. checkout and cart are working fine in English language. only creating issues with secondary language ( Arabic )

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support staff only.

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Jack Richardson

Support staff

November 13, 2024 at 16:46

Dear @Plethora,

We hope this message finds you well.

Upon reviewing your website, we have confirmed that the TranslatePress plugin is currently active and functioning without any apparent issues on the Cart and Checkout pages. However, to better understand the problem you are encountering, could you kindly provide us with the steps to reproduce the issue?

Additionally, please let us know if the issue has already been resolved, or if further investigation is required to identify any non-loading pages. If possible, we would appreciate it if you could share screenshots or a video demonstrating the problem.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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Plethora

Participant

November 13, 2024 at 17:28

Kindly change the language from the menu to Arabic, and add any product in cart and click to cart page. it will not load.

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Plethora

Participant

November 14, 2024 at 06:32

as mentioned before it is very urgent.

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Plethora

Participant

November 14, 2024 at 10:33

FYI – I keep mentioning it is urgent and needs to be solved ASAP….

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Jack Richardson

Support staff

November 14, 2024 at 17:00

Dear @Plethora,

We hope this message finds you well.

We understand your urgency in having the issue resolved as soon as possible. However, as previously requested, we kindly ask that you provide us with screenshots or a video demonstrating how to reproduce the issue. The information you provided regarding switching the language from the menu does not seem applicable, as there is currently no such language switcher available (as shown here: https://prnt.sc/g3mt0Yz6Gs8v).

In order for us to assist you effectively, we would greatly appreciate it if you could provide the correct steps or additional details to help us investigate the issue further.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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