Return to previous page

Cart and checkout pages are not working with translatepress plugin

This topic has 13 replies, 3 voices, and was last updated 2 hours, 24 minutes ago ago by Plethora

Plethora

Participant

November 13, 2024 at 09:54

cart and checkout pages are not working with the translate-press plugin. all translations are working fine. but I am unable to visit the cart and checkout page once the plugin translate-press is activated ( unable to visit once the language is changed ). unable to translate the cart and checkout and the pages keep loading and never end.

#423091 Copied

12 Answers

Rose Tyler

Support staff

November 13, 2024 at 10:19

Hello, Plethora,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#423101 Copied

Plethora

Participant

November 13, 2024 at 11:33

please find the details in PVT.

its urgent. checkout and cart are working fine in English language. only creating issues with secondary language ( Arabic )

Content is visible for topic creator and
support staff only.

#423126 Copied

Jack Richardson

Support staff

November 13, 2024 at 16:46

Dear @Plethora,

We hope this message finds you well.

Upon reviewing your website, we have confirmed that the TranslatePress plugin is currently active and functioning without any apparent issues on the Cart and Checkout pages. However, to better understand the problem you are encountering, could you kindly provide us with the steps to reproduce the issue?

Additionally, please let us know if the issue has already been resolved, or if further investigation is required to identify any non-loading pages. If possible, we would appreciate it if you could share screenshots or a video demonstrating the problem.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#423199 Copied

Plethora

Participant

November 13, 2024 at 17:28

Kindly change the language from the menu to Arabic, and add any product in cart and click to cart page. it will not load.

#423211 Copied

Plethora

Participant

November 14, 2024 at 06:32

as mentioned before it is very urgent.

#423280 Copied

Plethora

Participant

November 14, 2024 at 10:33

FYI – I keep mentioning it is urgent and needs to be solved ASAP….

#423342 Copied

Jack Richardson

Support staff

November 14, 2024 at 17:00

Dear @Plethora,

We hope this message finds you well.

We understand your urgency in having the issue resolved as soon as possible. However, as previously requested, we kindly ask that you provide us with screenshots or a video demonstrating how to reproduce the issue. The information you provided regarding switching the language from the menu does not seem applicable, as there is currently no such language switcher available (as shown here: https://prnt.sc/g3mt0Yz6Gs8v).

In order for us to assist you effectively, we would greatly appreciate it if you could provide the correct steps or additional details to help us investigate the issue further.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#423456 Copied

Plethora

Participant

November 19, 2024 at 10:40

please find the video attached. also, there was a serious spike in CPU and memory while running this test.

Files is visible for topic creator and
support staff only.

#424133 Copied

Jack Richardson

Support staff

November 19, 2024 at 16:34

Dear @Plethora,

We hope this message finds you well.

Upon visiting your website, we noticed that the header menu does not provide an option to select a different language, as shown in this screenshot: https://prnt.sc/e6mrDE72MXSs. Additionally, manually appending the language postfix to the URL does not activate the corresponding language version of the website.

In your video, the URL starts with “yourwebsite.com/ar/”, indicating the Arabic version of the site. However, when we access the website, it opens without the “/ar/” postfix, as demonstrated in the screenshot. Furthermore, the menu item shown in your video does not offer any options to switch to the Arabic language.

We would appreciate your assistance in resolving this issue.

Best regards,
Jack Richardson
8Theme Team

#424237 Copied

Plethora

Participant

November 20, 2024 at 06:41

Yes, because the website is functional and running, I can not keep it active unless we need to test it or the issue is resolved.

please check now, plugin is activated.

#424289 Copied

Jack Richardson

Support staff

November 20, 2024 at 15:16

Dear @Plethora,

I hope this message finds you well.

1. We have reviewed your website and were unable to locate the option to change the language.
2. We also attempted to log in and activate the plugin on your behalf, but it appears that the access credentials you previously provided are no longer valid.
3. Therefore, we kindly request that you activate the plugin and provide us with the correct access credentials if you still require our support. Without proper access, we will be unable to assist in resolving the issue.

Thank you for your understanding.

Best regards,
8Theme Team

#424395 Copied

Plethora

Participant

November 21, 2024 at 19:21

Yes, the plugin was deactivated due to your late response. As mentioned before, we can not keep it active because of customer experience.

please find access in private, and activate the plugin for test.

Content is visible for topic creator and
support staff only.

#424629 Copied
Viewing 13 results - 1 through 13 (of 13 total)