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Elementor confilcts with theme core 8 plugin

This topic has 12 replies, 2 voices, and was last updated 10 hours, 7 minutes ago ago by Rose Tyler

sunid

Participant

November 13, 2024 at 11:11

Hi, I’ve installed the XStore Core plugin along with Elementor. For some reason, Elementor stops working when XStore Core is active. I’ve tried deactivating plugins on my site, and Elementor only resumes functionality when XStore Core is deactivated. Is there a way to resolve this conflict? Thanks for your help

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#423114 Copied Theme version: 9.4.4

11 Answers

Rose Tyler

Support staff

November 13, 2024 at 11:34

Hello,

Thank you for reaching out to us.

Could you provide URL, temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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sunid

Participant

November 13, 2024 at 11:43

Give me email credentials and i will open temporary user login

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Rose Tyler

Support staff

November 13, 2024 at 13:09

Hello,

Any email address can be used for the new account, it does not have to be your or our personal email.

Best Regards,
8Theme’s Team

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sunid

Participant

November 13, 2024 at 16:04

Contact details are provided in the private section

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Rose Tyler

Support staff

November 13, 2024 at 16:07

Hello,

We appreciate your prompt response.

We attempted to review the WooCommerce plugin log files (link provided in the private content area), but unfortunately, we encountered the following error: “Sorry, you are not allowed to access this page.” Could you kindly grant administrator privileges to the account you created for us so that we can proceed with the necessary checks?

We appreciate your assistance and look forward to your response.

Best Regards,
8Theme’s Team

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sunid

Participant

November 13, 2024 at 16:13

try now

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Rose Tyler

Support staff

November 13, 2024 at 16:24

Hello,

We hope this message finds you well.

We have tested editing a page on your website using the Elementor plugin, and it appears to be functioning correctly. For instance, we successfully edited the “About Us” page, and here is a screenshot for your reference – https://gyazo.com/9b2e43fe6f043a5f4fe1647852556096

To assist you further, could you please provide a detailed description of the issue you are encountering? If possible, kindly share a video or at least a link to the specific page where you are experiencing difficulties with the Elementor plugin.

We look forward to your response and are happy to assist you further.

Best regards,
8Theme’s Team

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sunid

Participant

November 13, 2024 at 16:31

Could you please view the page in preview mode and check the layout? Is it displaying correctly, or does it appear broken?

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Rose Tyler

Support staff

November 13, 2024 at 17:55

Hello,

Preview mode works fine – https://prnt.sc/Ukr5NM-R4aVD

Please provide the URL of the page where the problem is visible for you next time.

Best regards,
8Theme’s Team

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sunid

Participant

November 14, 2024 at 09:26

Private

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Rose Tyler

Support staff

November 14, 2024 at 09:34

Hello,

Private content

Best regards,
8Theme’s Team

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