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Missing translation string after each update

This topic has 12 replies, 3 voices, and was last updated 4 hours, 50 minutes ago ago by Andrew Mitchell

ziga32

Participant

November 13, 2024 at 11:34

Every time I update xstore it messes up my translations in the cart and checkout. On every website. I always fix them manually, but sometimes I can’t find the strings. Like now.
https://tinyurl.com/2ylkdnff
https://tinyurl.com/2xzj628n
https://tinyurl.com/26z2a2sa

I’m using loco translate, (xcore plugin and xstore theme), I sync the translations but strings are not found.

What can I do here?

#423127 Copied Theme version: 9.3.10

11 Answers

Rose Tyler

Support staff

November 13, 2024 at 13:12

Hello,

Thank you for reaching out to us.

Could you kindly provide the URL of the website shown in your screenshots, as well as temporary wp-admin access? This will allow us to review your settings and assist you more effectively.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

#423145 Copied

ziga32

Participant

November 13, 2024 at 13:19

sure

Content is visible for topic creator and
support staff only.

#423148 Copied

Rose Tyler

Support staff

November 13, 2024 at 13:48

Hello,

We appreciate your prompt response.

Translation files for themes should be placed in /wp-content/languages/themes/ folder,
for plugins, like Core plugin, in /wp-content/languages/plugins folder (this is the System location), with correct names, for example, for XStore theme: xstore-sl_SI.po, and xstore-core-sl_SI.po for XStore Core plugin, then you will not lose translation after the update.

To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.

Best Regards,
8Theme’s Team

#423150 Copied

ziga32

Participant

November 13, 2024 at 14:35

I don’t have ftp, is it ok if I installed ADVANCED FILE MANAGER?

#423157 Copied

Rose Tyler

Support staff

November 13, 2024 at 15:38

Hello,

The most convenient option for us would be if you could kindly request your hosting provider to create FTP access for our team.
We require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Best regards,
8Theme Team

#423171 Copied

ziga32

Participant

November 13, 2024 at 15:44

thank you

Content is visible for topic creator and
support staff only.

#423173 Copied

Rose Tyler

Support staff

November 13, 2024 at 18:26

Hello,

We hope this message finds you well.

We would like to inform you that the .pot files have been regenerated and relocated to the appropriate folders. Kindly review the changes at your earliest convenience.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#423236 Copied

ziga32

Participant

November 14, 2024 at 15:08

many thanx, looks to be working great.
So next time I’m choosing this?
https://tinyurl.com/23523u4t

#423422 Copied

Rose Tyler

Support staff

November 14, 2024 at 15:10

Hello,

You’re welcome!

Yes, the System location is the correct one.

Best Regards,
8Theme’s Team

#423423 Copied

ziga32

Participant

November 14, 2024 at 15:14

many thanks, you guys are great!

#423424 Copied

Andrew Mitchell

Support staff

November 14, 2024 at 15:14

Dear ziga32,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#423425 Copied
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Missing translation string after each update

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