Return to previous page

PHP 8.3 problem hosting domain on GoDaddy

This topic has 7 replies, 3 voices, and was last updated 24 minutes ago ago by Nano Alvarez

Nano Alvarez

Participant

November 14, 2024 at 00:18

Hello,
My hosting domain on GoDaddy, practiplast.com, was updated to PHP 8.3, and now my site isn’t loading. How can I resolve this issue?

Thank you.

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#423268 Copied

6 Answers

Rose Tyler

Support staff

November 14, 2024 at 08:17

Hello,

Thank you for reaching out to us.

In our changelog, you can find information regarding compatibility with PHP 8.2.x https://xstore.8theme.com/update-history/

Based on the screenshot you provided, we are unable to definitively determine whether the issue is related to the compatibility of your current PHP version with the theme or with one of the plugins used on your website. However, the quickest way to restore your site to normal functionality would be to downgrade the PHP version to 8.2 or 8.1.

Best regards,
8Theme Team

#423293 Copied

Nano Alvarez

Participant

November 14, 2024 at 13:22

Hello,

Thank you for the suggestion. However, my hosting provider has PHP 8.3 set as the default version, and unfortunately, I am unable to downgrade it. Are there any other steps I can take to resolve the compatibility issue with PHP 8.3?

Thank you for your assistance!

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#423387 Copied

Rose Tyler

Support staff

November 14, 2024 at 13:54

Hello,

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#423395 Copied

Nano Alvarez

Participant

November 14, 2024 at 16:48

Hello,

I’ve sent the required information, including wp-admin and FTP access details, as requested. Please let me know if anything else is needed or if there are any updates.

Thank you!

Content is visible for topic creator and
support staff only.

#423451 Copied

Andrew Mitchell

Support staff

November 14, 2024 at 17:15

Hello, Nano Alvarez,

Unfortunately, we are unable to connect to your FTP server. We are receiving the following error message:

“Connection timed out after 20 seconds of inactivity.
Error: Could not connect to server.”

Please find the detailed information in the attached files.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#423464 Copied

Nano Alvarez

Participant

November 14, 2024 at 21:32

Send info

Content is visible for topic creator and
support staff only.

#423503 Copied
Viewing 7 results - 1 through 7 (of 7 total)