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Demo themes are not visualize in home page but if i preview they works fine

This topic has 4 replies, 3 voices, and was last updated 11 minutes ago ago by Andrew Mitchell

  • Avatar: khulood
    khulood
    Participant
    November 15, 2024 at 07:42

    please assist

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    #423525 Copied Theme version: 9.4.4
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 07:51

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #423528 Copied
    Avatar: khulood
    khulood
    Participant
    November 15, 2024 at 08:07

    hi check in private area

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    support staff only.
    #423532 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 15, 2024 at 10:50

    Hello, khulood,

    Thank you for providing the access details. However, unfortunately, they are not working as expected. It appears that a guest login system is enabled on your end, which requires an email address. Additionally, we are unable to access the admin panel through the usual methods, and it seems that the link may have been changed.

    Could you kindly provide us with the correct access details?

    Best regards,
    8Theme Team

    #423574 Copied
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