This topic has 6 replies, 3 voices, and was last updated 2 hours, 3 minutes ago ago by Mirko
Hello support
Hello, @Mirko,
Thank you for contacting us and for using XStore.
Could you kindly provide a screenshot of the problem or video clearly demonstrating the behavior you have described? Additionally, please provide your site wp-admin access in private content area so we can check and help you.
We would also appreciate it if you could let us know whether the issue persists when using a different theme on your website, such as the default WooCommerce theme, Storefront.
We strongly recommend that you create a complete backup of your site before proceeding with these steps.
Best regards,
8Theme’s Team
Hello, Mirko,
Thank you for reaching out to us.
We understand that you are experiencing issues after upgrading to WordPress 6.7. For future updates, we kindly ask that you ensure compatibility has been confirmed for the theme by checking the update history at the following link: https://xstore.8theme.com/update-history/
At the moment, we are actively working on the necessary updates. In the private content area, you will find a link to download the XStore Core plugin. Please replace the current plugin on your website with this version and let us know if it resolves the issue.
Thank you for your understanding and cooperation.
Best Regards,
8Theme’s Team
Thank you for the reply
Hello, Mirko,
Could you provide temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
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