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Product Image Not Displaying When Sharing Links

This topic has 2 replies, 2 voices, and was last updated 3 hours, 12 minutes ago ago by Rose Tyler

Rajnish Thakur

Participant

November 17, 2024 at 08:36

Hi XStore Support Team,

I am experiencing an issue with my WordPress site using the XStore theme. When I share a product link on social media platforms like WhatsApp, the product image does not display. Instead, only the company logo appears. However, when the link is clicked, it opens correctly to the product page.

Could you please assist me in resolving this issue so that the correct product image appears when sharing links?

Thank you for your help.

#423846 Copied Theme version: 9.4.4

1 Answer

Rose Tyler

Support staff

November 17, 2024 at 08:52

Hello,

Thank you for reaching out to us with your query.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try for example Yoast SEO plugin.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

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