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Paybox.mn elementor not working. pro elements plugin broken.

This topic has 4 replies, 2 voices, and was last updated 9 minutes ago ago by Tony Rodriguez

zoljargal

Participant

November 18, 2024 at 08:55

Hello. My pro elements plugin broken. I tried delete and reinstall. but still not working. Error is: My elementor cant open. (error 500) Please fix it

#423946 Copied Theme version: 9.4.4

3 Answers

Tony Rodriguez

Support staff

November 18, 2024 at 09:20

Hello, @zoljargal,

Thank you for contacting us and for using XStore.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

#423953 Copied

zoljargal

Participant

November 18, 2024 at 10:09

I tried new hosting plan. and my memory limit is 512 and exec time is 300. but still error. my site working 8.2 php, just elementor not working after install pro elements. Single element plugin working. but element stops working after installation pro elements

#423959 Copied

Tony Rodriguez

Support staff

November 18, 2024 at 11:15

Hello, @zoljargal,

Thank you for your prompt response.

In order to assist you further, could you kindly provide a screenshot of the issue you are experiencing? Additionally, please share your website’s WP-admin access in the private content area so that we can investigate and offer the necessary support.

We appreciate your cooperation and look forward to resolving this matter for you.

Best regards,
The 8Theme Team

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