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I have installed xstore theme but theme option not working properly and I can’t edit any section

This topic has 12 replies, 2 voices, and was last updated 51 seconds ago ago by Mosaraf

Mosaraf

Participant

November 19, 2024 at 11:33

Before I was using elessi theme for my website and now I have changed my theme into Xstore. But after installed successfully I found issues during customize theme specially theme option. Theme option not working smoothly suppose if I want to edit header section it is taking too much time to respond

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support staff only.

#424150 Copied Theme version: 9.4.5

11 Answers

Rose Tyler

Support staff

November 19, 2024 at 11:36

Hello,

Thank you for reaching out to us.

Could you provide URL, temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#424151 Copied

Mosaraf

Participant

November 19, 2024 at 11:46

Please check private content area

Content is visible for topic creator and
support staff only.

#424154 Copied

Mosaraf

Participant

November 19, 2024 at 12:37

Hello did you check?

#424165 Copied

Mosaraf

Participant

November 19, 2024 at 13:39

I have deactivated the theme and install again my existing theme because my site is live I can’t take long time for maintenance.
But I need solution from your side

#424186 Copied

Rose Tyler

Support staff

November 19, 2024 at 13:41

Hello, Mosaraf,

We have reviewed the issue and created a patch that resolves it. Kindly apply the patch to your website at your earliest convenience
https://prnt.sc/luIOrscxrzdX
https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

#424187 Copied

Mosaraf

Participant

November 19, 2024 at 14:51

still same no action after change anything like color, logo etc. Please need your suppot ASAP

#424195 Copied

Rose Tyler

Support staff

November 19, 2024 at 15:02

Hello, Mosaraf,

To change the logo you need to go to Header Builder using Elementor, not Theme Options. Please read more here – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best Regards,
8Theme’s Team

#424199 Copied

Mosaraf

Participant

November 19, 2024 at 15:09

Check the screenshot content not showing properly with elementor edit

Files is visible for topic creator and
support staff only.

#424201 Copied

Rose Tyler

Support staff

November 19, 2024 at 15:23

Hello, Mosaraf,

Could you please adjust the permissions for the user you created for us, so that we have access to the editor?

From your screenshot, it appears that the issue may be caused by a third-party plugin. Kindly disable any third-party plugins that are not included with the theme and check the editor afterward.

Best regards,
8Theme’s Team

#424206 Copied

Mosaraf

Participant

November 19, 2024 at 15:28

You can access as administrator with given user id.

#424207 Copied

Mosaraf

Participant

November 19, 2024 at 15:31

What about woocommerce plugin? Do you think need to uninstall it?

#424210 Copied
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