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Multistep checkout step buttons not working

This topic has 3 replies, 2 voices, and was last updated 3 hours, 42 minutes ago ago by Creativelayers

Creativelayers

Participant

November 19, 2024 at 14:34

Hi guys,

I’m running into an issue with the multistep checkout. The ‘proceed to shipping’ and ‘proceed to payment’ buttons are not working, it is not opening the next step. But, when we click the ‘step’ in the checkout header, e.g. shipping: it does open the shipping tab.

The ‘pay for order’ button is showing in the right (order summary) column, while it should not be there. Now, in the 3rd step ‘payment’, it shows 2 payment buttons. 1 in the left and 1 in the right column.

Also, the ‘advanced layout’ and ‘Email Field Prioritized’ options are not working, while they are selected ‘on’ in the theme editor.

Deactivated all plugins except et-core, cleared cache, updated theme & core, no results. Issue still persists.

We did a clean install, and it never worked from the beginning.

Where can I look, to resolve this issue?

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#424193 Copied Theme version: 9.4.5

2 Answers

Rose Tyler

Support staff

November 19, 2024 at 14:58

Hello, Creativelayers,

Thank you for contacting us and for using XStore.

Unfortunately, we are unable to log in with the provided credentials. Could you kindly share the correct wp-admin access details so we can assist you further?

We appreciate your cooperation.

Best Regards,
8Theme’s Team

#424197 Copied

Creativelayers

Participant

November 19, 2024 at 15:05

Hi Rose,

My apologies. I updated the password on the account, you should be able to log in now!

With kind regards,
Creative Layers team

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