Return to previous page

Everithing working very slow. need more time website to load i cant working

This topic has 14 replies, 2 voices, and was last updated 43 minutes ago ago by Rose Tyler

davoddunia

Participant

November 19, 2024 at 15:38

everthing working so slow i cant change color to. very slow it i cant work with it

#424213 Copied Theme version: 9.4.5

13 Answers

davoddunia

Participant

November 19, 2024 at 15:41

load time is very big. also i changed banner color and published but not changed … many problem have.

#424214 Copied

Rose Tyler

Support staff

November 19, 2024 at 15:45

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#424217 Copied

davoddunia

Participant

November 19, 2024 at 16:04

many many problems have this theme. i dont know i upload screen to manu have problem to. very slowe.

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#424225 Copied

Rose Tyler

Support staff

November 19, 2024 at 16:11

Dear Customer,

The menu in your screenshot is hidden due to settings applied in the Elementor editor https://prnt.sc/YR4IGQqVrYpj . We do not see any issues at the moment. Kindly provide a detailed description of each problem you believe exists. Otherwise, we will assume that there is a misunderstanding.

Best regards,
8Theme’s Team

Content is visible for topic creator and
support staff only.

#424228 Copied

davoddunia

Participant

November 19, 2024 at 16:13

check website it is working very slow.

#424229 Copied

Rose Tyler

Support staff

November 19, 2024 at 16:29

Dear Customer,

You are currently editing the Home page https://prnt.sc/VT7EG4GENd-h , so please disable this option for an element you want to load fastest – https://prnt.sc/L7FFXFy-YOB7

Best regards,
8Theme’s Team

#424236 Copied

davoddunia

Participant

November 19, 2024 at 16:35

also here isnt categoru slider. it is not working please help/ categor slider wich was shoed it isnt here

#424238 Copied

Rose Tyler

Support staff

November 19, 2024 at 16:41

Hello,

You need to select specific categories in the settings of the element. Unfortunately, we are unable to do this on your behalf, as you are currently editing the page, and it is not possible for both of us to make changes simultaneously. Therefore, we have provided a screenshot from the demo for your reference – https://prnt.sc/J64wONa5vCHl

Best regards,
8Theme Team

#424242 Copied

davoddunia

Participant

November 19, 2024 at 16:46

ok i do not make anithing now please solve this problem category slider and make website fast. it is very slow my dear. please solve this problem. i waithing you

#424245 Copied

Rose Tyler

Support staff

November 19, 2024 at 16:58

Hello,

Please clear cache and check Categories on the Home page now.

We would recommend you optimize mages, for example, https://prnt.sc/MUSmRuDo8xZi https://tinypng.com/ Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best regards,
8Theme Team

#424248 Copied

davoddunia

Participant

November 19, 2024 at 17:02

ok dear and wich plugin you reccomend to delet. x store have many plugins i see here

#424250 Copied

Rose Tyler

Support staff

November 19, 2024 at 18:04

Hello,

We hope this message finds you well.

We would like to inform you that certain plugins on your website have been disabled. At present, there are 6 active plugins on your site. Kindly review the current configuration at your convenience.

If you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

#424254 Copied

Rose Tyler

Support staff

November 19, 2024 at 18:21

Hello,

Private Content

Best regards,
8Theme’s Team

Content is visible for topic creator and
support staff only.

#424258 Copied
Viewing 14 results - 1 through 14 (of 14 total)