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Blank Page on front end after new installation

This topic has 2 replies, 2 voices, and was last updated 4 hours, 6 minutes ago ago by Rose Tyler

  • Avatar: Natasha
    Natasha
    Participant
    November 20, 2024 at 11:09

    Hi

    We’ve installed XStore & WooCommerce on a new domain.

    However, when we go to the front-end of the website we either see a blank page or an error message “critical error”.

    This is a new installation and we’ve not added any new / extra plugins that can cause the issue. When we deactivate WooCommerce the website shows.

    Content is visible for topic creator and
    support staff only.
    #424332 Copied
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 20, 2024 at 11:35

    Hello, Natasha,

    Thank you for reaching out to us.

    1/ You need to contact your hosting provider and ask to fix the problem from the server side. It looks like the PHP version should be decreased to 8.2 and memory limit increased – https://prnt.sc/ntld2eWyAg8q

    2/ Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Best Regards,
    8Theme’s Team

    #424334 Copied
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