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Email field not showing on checkout x store

This topic has 3 replies, 2 voices, and was last updated 4 hours, 56 minutes ago ago by Tony Rodriguez

  • Avatar: acampos90
    acampos90
    Participant
    November 21, 2024 at 01:44

    In the checkout page it did not appear the email field that make the purchase to be completed.

    the first image is showing my actual site

    and the 2 nd showing the image regading the template

    Files is visible for topic creator and
    support staff only.
    #424440 Copied
    2 Answers
    Avatar: acampos90
    acampos90
    Participant
    November 21, 2024 at 07:04

    sharing password and user information

    Content is visible for topic creator and
    support staff only.
    #424461 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 21, 2024 at 07:40

    Hello, @acampos90,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We kindly request that you temporarily deactivate the Woopay payment plugin on your website and verify if the issue persists. We believe this step may resolve the problem you are experiencing.

    Additionally, we recommend reviewing the discussion in the following thread for further insights and potential solutions: (https://www.8theme.com/topic/checkout-page-billing-email-address-is-a-required-field/#post-398499).

    We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #424467 Copied
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