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Header loading at bottom of in luxury jewellery

This topic has 4 replies, 2 voices, and was last updated 1 weeks, 4 days ago ago by Tony Rodriguez

GWS

Participant

November 21, 2024 at 07:15

Try staging site on the domain imported the mentioned demo but having issues with header as its loading at the bottom

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#424463 Copied Theme version: 9.4.5

3 Answers

Tony Rodriguez

Support staff

November 21, 2024 at 07:56

Hello, @GWS,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively, we kindly request that you provide the following details:
1. A screenshot of the issue you are experiencing.
2. The URL of your website.
3. Admin access credentials (shared securely in the private content area).

Once we have this information, we will promptly investigate the matter and provide the necessary support.

Best regards,
The 8Theme Team

#424469 Copied

GWS

Participant

November 22, 2024 at 07:52

already shared credentials in private content area Screenshots attached

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Tony Rodriguez

Support staff

November 22, 2024 at 09:29

Hello, @GWS,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure the changes are reflected.

Additionally, you can edit the header by navigating to **XStore Builders > Header Builder** and using Elementor.

For further guidance, we encourage you to review our theme documentation, which can be found here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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