Incompatilibity with display between different browsers

This topic has 2 replies, 2 voices, and was last updated 2 hours, 5 minutes ago ago by Rose Tyler

  • Avatar: MiguelFlorian
    MiguelFlorian
    Participant
    November 21, 2024 at 12:26

    I opened my site on 2 browsers (chrome and firefox) and I didn’t get the same display.
    But according to your description on themeforest, your theme is compatible with firefow, chrome and more.

    We can see that on these screenshots. I refreshed many times, and I got the same result.

    Thanks !

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    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 21, 2024 at 13:08

    Hello,

    We have uploaded a screenshot from the Firefox browser in the private content area for your reference. As you can see, the sidebar is displayed and functioning correctly on the shop page of your website.

    The issue you are experiencing might be caused by an outdated browser version or a browser extension that could be interfering with the website’s functionality. We kindly ask you to check the site on several other devices and browsers to verify the issue.

    Should you require further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme’s Team

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