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Variation images and descriptions are no longer working when creating new products

This topic has 2 replies, 2 voices, and was last updated 3 hours, 59 minutes ago ago by Rose Tyler

carliczyk

Participant

November 22, 2024 at 02:58

Hello,

Since updating the theme, it appears that the variation images and the descriptions for new products that we create are no longer loading on the page.

We have successfully uploaded images and descriptions in the past, but when we create

Video in the private area

Content is visible for topic creator and
support staff only.

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1 Answer

Rose Tyler

Support staff

November 22, 2024 at 09:52

Hello, Carliczyk,

Thank you for reaching out to us.

To assist you further, could you please provide the URL of the product where the issue is visible, along with temporary wp-admin and FTP access? This will help us investigate and resolve the matter efficiently.

We appreciate your cooperation and look forward to your response.

Best regards,
The 8Theme Team

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