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Content demo render is wrong content, break layout

This topic has 3 replies, 2 voices, and was last updated 37 minutes ago ago by Rose Tyler

  • Avatar: Quyen
    Quyen
    Participant
    November 23, 2024 at 14:10

    I imported the Xstore theme to my website, and it’s okay. But when I added it to another website, the layout displayed was incorrect.

    Content is visible for topic creator and
    support staff only.
    Files is visible for topic creator and
    support staff only.
    #424832 Copied Theme version: 9.4.5
    2 Answers
    Avatar: Quyen
    Quyen
    Participant
    November 23, 2024 at 14:11

    The old website layout is correct

    Content is visible for topic creator and
    support staff only.
    Files is visible for topic creator and
    support staff only.
    #424834 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 23, 2024 at 15:27

    Hello, Quyen,

    Thank you for reaching out to us.

    Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme Team

    #424848 Copied
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