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In page elementor add element giving error

This topic has 6 replies, 2 voices, and was last updated 5 minutes ago ago by Rose Tyler

anuj01

Participant

November 24, 2024 at 09:53

in page elementor add element giving error

Files is visible for topic creator and
support staff only.

#424912 Copied Theme version: 9.4.5

5 Answers

Rose Tyler

Support staff

November 24, 2024 at 11:39

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#424928 Copied

anuj01

Participant

November 24, 2024 at 11:46

Edit any page with elementor -> if you add any container or elementor template it shows error

Content is visible for topic creator and
support staff only.

Files is visible for topic creator and
support staff only.

#424930 Copied

Rose Tyler

Support staff

November 24, 2024 at 12:04

Hello, Anuj01,

We’ve checked Woocommerce > Status > Logs and see the next – https://prnt.sc/rv_38MPJlniy
To address this matter effectively, we kindly recommend reaching out to the Pro Elements support team for further assistance.

Best Regards,
8Theme’s Team

#424935 Copied

anuj01

Participant

November 24, 2024 at 13:49

how to cntct them ?

#424949 Copied

Rose Tyler

Support staff

November 24, 2024 at 16:01

Hello, Anuj01,

We would like to inform you that our support services are dedicated exclusively to inquiries directly related to our theme. Upon review, it appears that your questions concerning the design of the Elementor editor and the ‘Bad requests’ issue do not fall within the scope of our support, as they pertain to functionalities specific to the Elementor plugin.

We kindly advise you to await a response from the Elementor support team, as they are better equipped to assist you with issues related to their plugin’s code. Additionally you may post your question on their free support forum -> https://wordpress.org/support/plugin/elementor/.

We appreciate your understanding and are here to assist with any questions related to our projects.

Best Regards,
8Theme’s Team

#424963 Copied
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