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Issue with Email Address Removal at Checkout When Using WooPay Plugin

This topic has 1 reply, 1 voice, and was last updated 3 hours, 54 minutes ago ago by KB Creative

  • Avatar: KB Creative
    KB Creative
    Participant
    November 26, 2024 at 14:12

    Hi there,

    We are currently experiencing an issue with the checkout process, while using the WooPay plugin.

    The problem occurs when the WooPay plugin is enabled: the email address field at checkout is being removed, which is causing difficulties for our customers and disrupting the order process.

    Could you please investigate this issue and let us know how we can resolve it?

    We also tried duplicating the checkout page here (as a regular page) and it works fine.
    https://marveloustales.mystagingwebsite.com/checkout-elementor/

    So it looks like it only have issue on the assigned checkout page.

    We have contacted Woocommerce support and this is what they said:
    “Since the email field appears on the duplicated checkout page (which I’m guessing uses a ‘regular’ template), I strongly suspect this might be more to do with the template override for the checkout page:
    https://developer.woocommerce.com/docs/template-structure-overriding-templates-via-a-theme/ “

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