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Contact us with Elementor dont load completly

This topic has 7 replies, 2 voices, and was last updated 1 hours, 28 minutes ago ago by Rose Tyler

Alfonso

Participant

November 28, 2024 at 10:07

I have installed theme with demo data, and when edit contact us with google map I can not edit google map block, is always loading, attached image
I dont know how to open in safe mode

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#425643 Copied Theme version: 9.4.5

6 Answers

Rose Tyler

Support staff

November 28, 2024 at 10:16

Hello, Alfonso,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#425646 Copied

Alfonso

Participant

November 28, 2024 at 12:03

I had open other ticket beacuse I have seen a server error, here attached the log again , so you can ignore the other ticket

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#425675 Copied

Rose Tyler

Support staff

November 28, 2024 at 12:46

Hello, Alfonso,

We appreciate your prompt response.

We kindly request you to update the Elementor and Elementor Pro plugins. After completing the updates, please disable any third-party plugins and check if the issue has been resolved.

Best Regards,
8Theme’s Team

#425689 Copied

Alfonso

Participant

November 28, 2024 at 13:46

Hi, I have update all plugin and deactivated other plugin, except pluing including with xstores like mailchimp, and has same problem

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Alfonso

Participant

November 28, 2024 at 13:55

Hi, I think the problem is with Contact Form 7, if deactivated the Elementor load

#425699 Copied

Rose Tyler

Support staff

November 28, 2024 at 15:29

Hello, Alfonso,

It seems there might be an issue with one of the forms created using the Contact Form 7 plugin. You could try deleting the default forms and creating a custom one by following the plugin’s documentation https://contactform7.com/docs/ . Alternatively, you may consider reaching out to their support team for further assistance https://wordpress.org/support/plugin/contact-form-7/

Best Regards,
8Theme’s Team

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