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I can’t use xstore theme options menu from customize

This topic has 4 replies, 2 voices, and was last updated 4 minutes ago ago by Rose Tyler

Mirko

Participant

November 29, 2024 at 10:02

Hello Support

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#425842 Copied Theme version: 9.4.5

3 Answers

Rose Tyler

Support staff

November 29, 2024 at 11:54

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team.

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Mirko

Participant

November 29, 2024 at 15:34

yes

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support staff only.

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Rose Tyler

Support staff

November 29, 2024 at 15:45

Hello,

We appreciate your prompt response.

Could you please clarify which specific options in the theme are not working for you? We kindly ask you to record a video demonstrating your actions and the issue you are experiencing. From our side, the options appear to be functioning without any problems, which is why we are requesting a video to better understand the situation.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme Team

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