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First time addtocart not working. Only on fresh browser.

This topic has 3 replies, 2 voices, and was last updated 3 hours, 53 minutes ago ago by nickson

nickson

Participant

November 29, 2024 at 11:42

When trying to add a product to cart in a fresh browser. The popupup mesasage says product added. But however, no product is added.

When adding a product for the second time and so on. Then the cart functions as normal. Even when deleting all from cart and adding again from zero.

It has to be a fresh refreshed browser.

I have allready tried disabling all plugins except the Xstore plugins. Also I now have emptied cache and after disabled the cache plugin. The cache is still disabled. So that also wont be the case.
Weird thing is, it only is the very first time on fresh browsers. But the problem is, most customers are fresh and wil leave after not being able to add.

I will add a few screenshots. One where I addthe product for the first time and the message appears. And one with the cart empty after that message.

Hope to hear from you soon!

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2 Answers

Tony Rodriguez

Support staff

November 29, 2024 at 12:06

Hello, @nickson,

Thank you for contacting us and for using XStore.

We kindly request you to provide your website’s WordPress admin access in the private content area. This will allow us to thoroughly review the issue and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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nickson

Participant

November 29, 2024 at 12:45

Thank you for the response, see below.

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