Return to previous page

Problem updating Xstore latest theme version and latest WordPress version

This topic has 2 replies, 2 voices, and was last updated 1 hours, 57 minutes ago ago by Rose Tyler

Javito

Participant

November 29, 2024 at 15:02

If I update Xstore theme to the latest version, some images are not visible. The same happens if I update the latest version of WordPress.

I see that there is some incompatibility. I ‘ve attached images, thank you.

Files is visible for topic creator and
support staff only.

#425899 Copied Theme version: 9.4.1

1 Answer

Rose Tyler

Support staff

November 29, 2024 at 15:31

Hello, Javito,

We hope this message finds you well.

It has come to our attention that while you have updated the core plugin, the theme has not been updated accordingly. Please note that the version of the core plugin must always be compatible with the theme version to ensure optimal functionality.
https://xstore.8theme.com/update-history/ https://prnt.sc/lg2u6ad4Nm6L

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regarding the issue with the images, it is possible that the problem may be caused by a third-party plugin. We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result.

If these steps do not resolve the issue, we advise reaching out to your hosting provider to investigate the problem further from their end.

Best regards,
8Theme’s Team

#425902 Copied
Viewing 2 results - 1 through 2 (of 2 total)