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Product category hierarchies become misaligned after creating a product category and refreshing

This topic has 2 replies, 2 voices, and was last updated 38 minutes ago ago by Tony Rodriguez

rolph

Participant

November 30, 2024 at 02:31

Steps :
1. create product categories
2. add menus under the All Department Menu with the product category hierarchies.
3. Refresh frontpage or wordpress dashboard, issue occurs
4. Delete a or some product categories, problem occurs.

I must say this is a fatal issue. Because of this problem, I spent more than half an hour without being able to create a complete all department menu.

Can you please tell me how to fix this issue?

#425952 Copied Theme version: 9.4.5 WooCommerce version: 9.4.2

1 Answer

Tony Rodriguez

Support staff

November 30, 2024 at 07:14

Hello, @rolph,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively, we kindly request that you provide a screenshot or video of the issue you are experiencing. Additionally, please share your website’s WordPress admin access in the private content area so that we can thoroughly investigate and provide the necessary support.

For a better understanding of the problem, we would also appreciate it if you could share the URL of the specific page where the issue is occurring.

We look forward to your response and are here to help resolve the matter promptly.

Best regards,
The 8Theme Team

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