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Support Request: Issues with Registration and Password Reset Process

This topic has 1 reply, 1 voice, and was last updated 4 minutes ago ago by digiklick

  • Avatar: digiklick
    digiklick
    Participant
    November 30, 2024 at 21:48

    Dear [X Store Support Team],

    I hope this message finds you well. I have two queries regarding the registration and password reset processes on your platform:

    Password Reset Issue:

    While attempting to sign in by registering, I receive the message: “A password will be sent to your email address.” However, in some cases, I am not receiving any email.
    In instances where the email does arrive, clicking on the “Reset Password” link redirects me to a page asking for my email again, rather than allowing me to set a new password. Could you please assist in resolving this issue?
    Registration Form Customization:

    I need a registration form that collects basic details from clients, such as their Name, Email, and Phone Number, during the sign-up process. How can I implement or enable this type of registration form on your platform?
    I would appreciate your guidance on addressing these issues. Please let me know if you need any additional information to assist me better.

    Looking forward to your response.

    #426004 Copied Theme version: 9.4.5
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