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Waiting List Shows Item Status as “In Stock” Even Though It Isn’t?

This topic has 7 replies, 2 voices, and was last updated 4 minutes ago ago by Jack Richardson

d88dcjj

Participant

December 1, 2024 at 18:23

Shows as in stock on waiting list, but on product page shows not in stock & the opt-in form for the product waiting list?

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6 Answers

Jack Richardson

Support staff

December 2, 2024 at 15:40

Dear @d88dcjj,

We hope this message finds you well.

Could you kindly provide us with FTP access in a private area so that we can review the issue and work on implementing a solution?

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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d88dcjj

Participant

December 2, 2024 at 18:29

I do not know if my hosting provider has FTP access, is there another way? Or can I send file you need, etc? I can give admin access to WordPress.

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d88dcjj

Participant

December 2, 2024 at 18:44

Also here is another product page with a similar problem, it does not show the waiting list box even though it is out of stock, however if I scroll down the sticky add to cart does show the waiting list box. No idea why.

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Jack Richardson

Support staff

December 3, 2024 at 16:47

Hello @d88dcjj

We asked you for the FTP credentials to provide us to check the issue, so, please, contact to your hosting and give us such details.
Thanks for understanding !

Kind regards, Jack Richardson
The 8theme’s team

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d88dcjj

Participant

December 3, 2024 at 19:52

Ok attached.

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Jack Richardson

Support staff

December 4, 2024 at 15:25

Hello @d88dcjj

The access you provided is not correct, please, ensure the access you send is correct.
Check the private area for more details of connection.

Kind regards, Jack Richardson
The 8theme’s team

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