This topic has 6 replies, 3 voices, and was last updated 22 hours, 29 minutes ago ago by Andrew Mitchell
I need to update to php 8.2 for some plugins but the site crashes after the update. Even if I disable the plugins, it seems to be caused by xstore core. Are the themes and plugins compatible with php 8.2?
How can we get support on this issue?
Regards,
Hello, Recep,
Thank you for reaching out to us.
Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
The 8Theme Team
Hello, thanks for your reply, I am sending the information in the attachment.
Will there be any action that will affect the site publication? Because there are active ads on the site and sales are currently being made.
If there is a action that will stop the publication, I definitely ask you to inform me beforehand.
Regards,
Recep
Hello, Recep,
We would like to inform you that our theme and plugin are fully compatible with PHP 8.2. It is possible that the issue you are experiencing may be caused by third-party plugins or modifications made to the child theme. Upon reviewing the functions.php
file of your child theme, we noticed that the following mandatory code is missing:
add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles', 1001 );
function theme_enqueue_styles() {
if (function_exists('etheme_child_styles')){
etheme_child_styles();
}
}
We recommend updating your PHP version and testing your website using the parent theme to determine if the issue persists.
If this does not resolve the problem, we kindly suggest enabling debug mode and sharing the debug logs with us for further investigation.
Should you have any additional questions or require further assistance, please do not hesitate to reach out.
Best regards,
8Theme’s Team
Hi Rose, Thanks for your support.
Do you have any idea how this code could have been removed from there?
I tried it this way but it still gave me a 501 error. How can I activate debug mode? I will edit and get back to you.
Hello, Recep,
You can find detailed information about the debug mode in the following articles:
– https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
– https://www.domain.com/help/article/wordpress-how-to-enable-or-disable-wp-debug/
Best regards,
The 8Theme Team
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