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Getting 404 error after placing the order

This topic has 4 replies, 2 voices, and was last updated 23 hours, 6 minutes ago ago by Rose Tyler

  • Avatar: renato archer
    renato archer
    Participant
    December 2, 2024 at 13:34

    getting 404 error after placing order with cod.

    Content is visible for topic creator and
    support staff only.
    Files is visible for topic creator and
    support staff only.
    #426170 Copied Theme version: 9.4.5
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 15:42

    Hello,

    Thank you for reaching out to us.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best Regards,
    8Theme’s Team

    #426193 Copied
    Avatar: renato archer
    renato archer
    Participant
    December 3, 2024 at 15:47

    i did all steps as per your recommendation but still getting error

    #426311 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 3, 2024 at 15:55

    Hello,

    Do you mean the same problem is visible when the Storefront theme is activated?
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    #426312 Copied
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