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Elementor not working & showing white pages with logo

This topic has 4 replies, 2 voices, and was last updated 3 hours, 36 minutes ago ago by Tony Rodriguez

designadda

Participant

December 2, 2024 at 22:36

Elementor is not woking, tried everything you guy’s suggested in Forum, enable safe mode along with

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#426239 Copied Theme version: 9.4.5

3 Answers

Tony Rodriguez

Support staff

December 3, 2024 at 06:15

Hello, @designadda,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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designadda

Participant

December 4, 2024 at 08:06

same condition, please check and update me
it’s very urgent for me

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Tony Rodriguez

Support staff

December 4, 2024 at 08:17

Hello, @designadda,

Thank you for providing us with the wp-admin access.

1/ We are pleased to inform you that the issue has been successfully resolved. Kindly review your website after clearing your browser cache to ensure the changes are reflected.

For your reference, please find the relevant image in the private content area.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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