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Recaptcha to be enable in registration page

This topic has 6 replies, 3 voices, and was last updated 52 minutes ago ago by Jack Richardson

JiPanditJI

Participant

December 3, 2024 at 11:40

Hi, I have installed a plugin called advance recaptcha, it seems working in login page, but while registration the captcha is not visible, please advise

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5 Answers

Rose Tyler

Support staff

December 3, 2024 at 11:53

Hello, JiPanditJI,

Thank you for reaching out to us with your query.

Could you please test if the same issue occurs when using a default theme, such as Storefront?
Typically, such issues are not related to the theme itself, but we would like to confirm.

Then contact support of the Recaptcha plugin to get further assistance.

Best regards,
8Theme’s Team

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JiPanditJI

Participant

December 3, 2024 at 14:44

Please check the two screen shot attached, in the login section recaptcha is reflecting, however in registration section recaptcha is not visible

Files is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

December 3, 2024 at 16:25

Hello, JiPanditJI,

You can test the My Account page > registration form with the Storefront theme.
Additionally, please check this topic – https://www.8theme.com/topic/woocommerce-login-form-how-to-edit/#post-216217

Best regards,
8Theme’s Team

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JiPanditJI

Participant

December 4, 2024 at 03:20

No, the reply given by you is not relevent to the topic, please provide specific solution by going again to the screenshots I had attached

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Jack Richardson

Support staff

December 4, 2024 at 15:52

Dear @JiPanditJI,

We hope this message finds you well.

We would like to inform you that the captcha functionality currently implemented on your account is not part of our theme configuration. It appears to be added by a separate plugin. Upon reviewing your account page, we noticed that there is no captcha present in the registration section (as shown in this screenshot: https://img001.prntscr.com/file/img001/1fTdnvLXSNCluRI6Rr6i4A.png).

This indicates that the captcha is not configured to appear in the registration area. If you would like to enable the captcha functionality for the registration section, we kindly recommend reaching out to the plugin’s author for further assistance.

Should you have any additional questions or require further clarification, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

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