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Support Needed – Issues with Cart and Checkout Page

This topic has 2 replies, 2 voices, and was last updated 17 hours, 50 minutes ago ago by Luca Rossi

Mario

Participant

December 3, 2024 at 22:25

Hello,

I’m encountering two technical issues on my site, and I’d appreciate your guidance on how to resolve them:

Cart Issue:
Incorrect products are automatically being added to the cart without any user action.
These products cannot be removed, which disrupts the normal functionality of the site.
Could you please explain how to identify the root cause of this issue and fix it?

Mandatory Field on Checkout Page:
I need to make the “Notes/Additional Information” field mandatory during checkout.
Could you provide the steps or guidance on how to configure this?
I’m available for any further clarification or if you need specific access to investigate. Thank you in advance for your detailed response.

Best regards,
Mario

#426354 Copied Theme version: 9.4.5

1 Answer
Luca Rossi

Support staff

December 4, 2024 at 09:46
Dear @Mario,

We hope this message finds you well.

1. We kindly request your assistance in creating a video to demonstrate the issue in question, as we have been unable to reproduce it on our end. Your help in this matter would be greatly appreciated.

2. Additionally, we would like to ask you to add the following code snippet to the functions.php file located in your child theme:
```
// Make order notes required
add_filter( 'woocommerce_checkout_fields', 'wc_override_checkout_fields' );
function wc_override_checkout_fields( $fields ) {
     $fields['order']['order_comments']['required'] = true;
     return $fields;
}
```
Thank you in advance for your support and cooperation.

Best regards,
The 8Theme Team
#426396 Copied
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