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Issues With Theme Compatibility With Elementor

This topic has 11 replies, 3 voices, and was last updated 2 weeks, 4 days ago ago by Andrew Mitchell

Grace

Participant

December 5, 2024 at 07:18

Issue videos: https://imgur.com/a/xqFvgRs
Issue 1: When I press the menu button the page reloads
issue 2: when I log in then go to the home page it signs me out

This was confirmed to be a theme issue (check attachment)

Please, contact administrator
for this information.

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#426493 Copied Theme version: 9.4.4

10 Answers

Jack Richardson

Support staff

December 5, 2024 at 15:58

Dear @Grace,

We hope this message finds you well.

The issue you are experiencing with the home page refreshing when clicking on the mobile menu element appears to be related to the structure of your header. Specifically, the custom width settings applied to the containers in your header are causing overlapping of elements, which affects the functionality of the mobile menu.

To assist you further, we kindly ask you to review the details provided in the private area. As a potential solution, we recommend importing one of our prebuilt header templates. Once imported, you can test whether the elements function correctly. If the issue is resolved, you may then gradually replace the prebuilt header elements with your desired design components, ensuring to check for any overlapping issues during the process.

Please note that while we do not provide additional customization services, we are happy to identify the issues and offer suggestions to help you resolve them effectively.

Should you have any further questions or require clarification, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Please contact administrator
for this information.

#426575 Copied

Grace

Participant

December 5, 2024 at 16:00

Thanks for the response! When I log in and then go to the home page it also signs me out.

#426578 Copied

Jack Richardson

Support staff

December 5, 2024 at 16:47

Hello @Grace

Such issue is not related to our theme. Please, check the actual plugins installed on your web-site and the server configuration.

Thanks for understanding !

Kind regards, Jack Richardson
The 8theme’s team

#426590 Copied

Grace

Participant

December 6, 2024 at 07:20

Hi, I’m sorry but yes it is. There’s no other way. I’ve attempted to locate the “plug-in” issue multiple times to no avail. don’t have any theme related to account function and I also can’t log out from the off-canvas dropdown:

https://imgur.com/a/oUUpE7I

#426632 Copied

Grace

Participant

December 6, 2024 at 11:56

Also, my previous header used the pre-built sticky header template. But, this is a brand new template and as you can see in the video:
https://imgur.com/a/FU7eyOg
the only content with column sizes that won’t adjust are the x-store items which is causing the overlap. The third-party currency plug-in adjusted fine.

Please contact administrator
for this information.

#426665 Copied

Jack Richardson

Support staff

December 6, 2024 at 14:42

Dear @Grace,

The width options for Containers that you are currently referring to and modifying are part of the core functionality of the Elementor plugin. These options are provided by Elementor as a basic feature of their system. For more detailed information on configuring Containers, you can refer to their official documentation here: https://elementor.com/help/container-element/.

If you encounter any bugs specifically related to our elements, we would be happy to assist you. However, we kindly recommend familiarizing yourself with the correct structure and usage of these basic elements. In many cases, setting the width for each container may not be necessary, though it could be required in certain scenarios.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

#426694 Copied

Grace

Participant

December 6, 2024 at 14:59

The problem isn’t my familiarity as an Elementor Rep was having the same issue when attempting to help me.

https://drive.google.com/file/d/1jYnrfI6cYiZUZXyQ786YLsBlpqmP-DtH/view?usp=drivesdk

But, it’s okay I was able to figure it out.
Can I get help with the log in issue?

#426695 Copied

Grace

Participant

December 8, 2024 at 02:32

Hi! This is an urgent matter as this issue could drive potential customers away because they won’t be able to access their points for the current deal I have going on. Please respond as soon as you can.

sincerely,
Grace

#426781 Copied

Grace

Participant

December 8, 2024 at 13:51

I’ve also found an issue with the login placement making my website look visually broken.

Files is visible for topic creator and
support staff only.

#426804 Copied

Andrew Mitchell

Support staff

December 8, 2024 at 18:37

Dear Grace,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#426814 Copied
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Issues With Theme Compatibility With Elementor

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