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Settings for icon and headers loading spinner

This topic has 8 replies, 3 voices, and was last updated 1 hours, 39 minutes ago ago by Luca Rossi

bdb232

Participant

December 6, 2024 at 23:20

Hello, I want to disable all spinners on site, because when page loads, I can see elements loading like in the screenshots. Can you help me disable it? Where are options for this? I think I have searched everywhere but no luck

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7 Answers

Tony Rodriguez

Support staff

December 7, 2024 at 05:50

Hello, @bdb232,

Thank you so much for purchasing our theme and contacting our support center.

To load the elements fast, please follow the steps below:

1. Navigate to the ‘Edit Page with Elementor’.
2. Proceed to ‘Settings of Element’.
3. Click on ‘Advanced’.
4. Select ‘XStore ajaxify’.
5. Find ‘Lazy loading’ and turn it ‘Off’.
6. Finally, update the settings.

Please refer to the attached image for a visual guide on how to perform these steps. https://imgur.com/Zh7ZmGw

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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bdb232

Participant

December 7, 2024 at 18:24

Hello, I have already turned it off, re enabling and disabling it again doesn’t have effect

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Tony Rodriguez

Support staff

December 9, 2024 at 05:08

Hello, @bdb232,

Thank you for your response.

If you are utilizing any caching plugins or server-side cache/CDN, we kindly request that you temporarily deactivate them, clear your browser cache, and check the issue again.

Should the issue persist, we would appreciate it if you could provide us with a screenshot of the problem along with access to your site’s WordPress admin panel via the private content area. This will allow us to review your settings in detail and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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bdb232

Participant

December 9, 2024 at 05:36

Hello, before I give you access to website, I wanna tell you I’m not using any cache/cdn at the moment. I checked previous topics, and others had this problem too, and it wasn’t resolved.

It’s not about element not loading and showing this icon, elements load normally and fast, but for a second you can see this spinner – I just want to have blank space when page loads instead of this spinners from the screenshot.

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Luca Rossi

Support staff

December 9, 2024 at 08:16
Hi @bdb232,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:
```
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container {
    opacity: 1;
    visibility: visible;
}
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before {
    display: none;
}
```
Kind regards,
The 8Theme Team
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bdb232

Participant

December 12, 2024 at 01:16

Didn’t worked, still seeing spinner ;/

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Luca Rossi

Support staff

December 12, 2024 at 05:44

Hello @bdb232,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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