Return to previous page

Facing issue with header and footer logo as after scroll it went missing automatically

This topic has 6 replies, 2 voices, and was last updated 2 weeks, 1 days ago ago by Tony Rodriguez

GWS

Participant

December 8, 2024 at 09:16

Logo for the website went missing after scroll of pages and when we go above and check header or sticky menu please fix this and also the slider side arrows are not working

#426785 Copied Theme version: 9.4.5

5 Answers

Tony Rodriguez

Support staff

December 9, 2024 at 05:29

Hello, @GWS,

Thank you for contacting us and for using XStore.

Could you kindly provide a screenshot of the issue you are experiencing, along with your website’s WordPress admin access credentials? Please share this information securely in the private content area so that we can thoroughly review your settings and assist you more effectively.

We appreciate your cooperation and look forward to resolving this matter for you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#426827 Copied

GWS

Participant

December 9, 2024 at 07:14

Please check the attached video

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#426839 Copied

Tony Rodriguez

Support staff

December 9, 2024 at 11:54

Hello, @GWS,

Thank you for providing us with access to your WordPress admin panel.

We have thoroughly reviewed your website and did not find any issues. Both the sticky header and the slider arrows appear to be functioning correctly on your site.

To assist you further, we have recorded a video for your reference. You can find it in the private content area.

We kindly recommend clearing your browser cache and checking the website again.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#426903 Copied

GWS

Participant

December 9, 2024 at 17:29

check with about us page and footer things as well and other pages of webiste

#426962 Copied

Tony Rodriguez

Support staff

December 10, 2024 at 06:03

Hello, @GWS,

Thank you for your response.

We have thoroughly reviewed the “About Us” page, the footer, and other sections of your website, and we did not encounter any issues during our checks. Our review was conducted using the Chrome browser.

It appears that the issue you are experiencing might be related to a cache problem on your end. We kindly recommend clearing your browser cache and checking your website using an updated version of the Chrome browser. We hope this resolves the issue for you.

For your reference, we have recorded a video demonstrating our findings. You can access the video via the private content area.

If the issue persists, we kindly request that you provide us with a video of the problem, along with details about the browser and device you are using. This information will help us investigate further and provide you with the necessary assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#426991 Copied
Viewing 6 results - 1 through 6 (of 6 total)