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Theme not funtioning, the look wise it is compromised and also handing

This topic has 22 replies, 3 voices, and was last updated 1 weeks, 3 days ago ago by Jack Richardson

B

Participant

December 9, 2024 at 09:13

Dear Support
Just now i renewed the support, due to the following situation:

1) since last 2 days, the theme is not functioning well.
2) I have not installed any new plugins
3) however, I have updated all pending updates, after noticing performance issue of the theme.
4) Still the issue is not resolved.

kindly suggest the solution
beside that also suggest any plugins that you find fit for more better performance.

Thank you

Please, contact administrator
for this information.

#426864 Copied Theme version: 9.4.5

21 Answers

B

Participant

December 9, 2024 at 09:26

Please be noted, I have edited version of funtion.php file in the child theme under the following path :

public_html/wp-content/themes/fouz-minimalist-outfits

#426867 Copied

Rose Tyler

Support staff

December 9, 2024 at 10:41

Hello,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Private Content

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#426881 Copied

B

Participant

December 9, 2024 at 10:45

Hi

Please contact administrator
for this information.

#426883 Copied

Rose Tyler

Support staff

December 9, 2024 at 10:49

Hello,

The answer to your question is directly indicated in the error message you are receiving. Kindly provide a screenshot of the error to your hosting provider, and they should be able to understand and assist you further.
984633344+262144 = 984895488 bytes = 984.895488 mb Therefore, the value needs to be increased beyond this figure.

Warm Regards,
The 8Theme Team

#426887 Copied

B

Participant

December 9, 2024 at 10:49

Hi,
please look at private content area.

Please contact administrator
for this information.

#426888 Copied

B

Participant

December 9, 2024 at 10:52

hi
i replied in private content area. ….

Please contact administrator
for this information.

#426890 Copied

Rose Tyler

Support staff

December 9, 2024 at 10:58

Hello,

Yes, please set 1000MB and let us know the result.

Warm Regards,
The 8Theme Team

#426895 Copied

B

Participant

December 9, 2024 at 12:28

alright Rose,
it’s done
2000MB
pls look in the attached file.

Thanks.

Files is visible for topic creator and
support staff only.

#426908 Copied

B

Participant

December 9, 2024 at 12:45

current status :

1) Following your suggestion, Rather than changing memory limit to 1000MB
it is not 2000 MB

2) Display error is disabled from the wp-config

3) do you suggest to install following plugin :
WP Super Cache earns the top spot in our review with more than two million active installations. This free plugin is popular for a reason: it simply makes and stores a static copy of each web page on your server, allowing lightning-fast loading for visitors.

I’m in urgent need of your help, Please do your best.

Thank you.

#426910 Copied

Rose Tyler

Support staff

December 9, 2024 at 12:46

Hello,

1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

2/ Here is what we see on your site https://prnt.sc/6V8on-XK-x7Z

Please provide us with temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#426911 Copied

B

Participant

December 9, 2024 at 13:58

hi
while fixing,
Please look at PRIVATE content of this message to access admin and ftp

I have corrected the FTP user spelling and tested.

also consider the following:

1) I have disabled a plugin
so you may access the admin by https://fouzboutique.com/wp-admin/

2) Also, theme changed to WP default theme
you may change to xstore after success login

3)
MAINTENANCE MODE IS ON
using a plugin that you can see link on the top bar login
(you may put it OFF, after fixing the xstore on thew website. )

Thanks.

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support staff only.

#426917 Copied

Rose Tyler

Support staff

December 9, 2024 at 15:14

Hello,

Thank you for providing temporary access to your website. We are now able to review your site, and it is the perfect time to discuss in more detail the specific issues for which you require our assistance.

Could you please provide a detailed description of the problems you are encountering? If possible, kindly include screenshots to help us better understand the situation and address your concerns effectively.

We look forward to your response.

Warm Regards,
The 8Theme Team

#426925 Copied

B

Participant

December 9, 2024 at 15:21

Hello Rose
I am desperately looking for a update from your end.
Already written detail in previous msg, to be summarize

While I choose xstore theme the functionality / navigation is not working.

however,
when I change to other default WP theme the site functionality / navigation is working very well.

for example, as in screenshot, it works well and I m on page 3 of women category. But this is not possible in xstore theme

Please help
barrpath

Files is visible for topic creator and
support staff only.

#426926 Copied

Rose Tyler

Support staff

December 9, 2024 at 15:51

Hello,

It is possible that a message with an explanation was not published, as unfortunately, we cannot find a detailed description from you.

Kindly provide more information, not just a screenshot. Please share a link to the specific page you are referring to.

Thank you for your understanding.

Best regards,
8Theme Team

#426932 Copied

B

Participant

December 9, 2024 at 16:02

it looks like all is working now. seems you already fixed,
Great, appreciate.

Only remain is : I can’t add-to-cart from the following product:

https://fouzboutique.com/product/ecru-and-buttermilk-bundle/

seems ajax or something stopping, you please check.

Thank you in advance.

#426936 Copied

Rose Tyler

Support staff

December 9, 2024 at 16:45

Hello,

To make any custom fields on the Single Product page work, we’ve disabled the Ajax Add To Cart setting under XStore > Theme Options > WooCommerce(Shop) > Single Product Builder > Add to Cart > Ajax Add To Cart.

Best regards,
8Theme Team

#426947 Copied

Jack Richardson

Support staff

December 9, 2024 at 16:46

Dear @B,

We hope this message finds you well.

It has come to our attention that you are using a custom product type for the product in question, as shown here: https://prnt.sc/p8Lk_5F57xpk. Please note that due to the nature of custom product types, the Ajax functionality may not perform as expected.

If you plan to use such custom product types extensively on your website, additional customization may be required to ensure the proper implementation of this feature. Alternatively, you can keep the “Ajax Add to Cart” option disabled to ensure smooth functionality across all product types.

Should you wish to enable the Ajax Add to Cart feature for custom product types like this one, you have the following options:
1. Submit a feature request via our roadmap: https://www.8theme.com/roadmap/
2. Request additional customization through your account: https://www.8theme.com/account/#etheme_customization_panel/

Please feel free to reach out if you have any further questions or require assistance.

Best regards,
Jack Richardson
The 8Theme Team

#426948 Copied

B

Participant

December 9, 2024 at 17:23

Thank you Rose Tyler
Thank you Jack Richardson

I appreciate, let me follow it tomorrow morning.

xstore, indeed a great them. Sometimes, there are few things i m struggling.
Let me have your general suggestion OR a link to use it well in our scenario.

Yours truly,
barrpath.

#426960 Copied

Rose Tyler

Support staff

December 10, 2024 at 11:40

Hello,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme Team

#427071 Copied

B

Participant

December 10, 2024 at 13:30

Hello
Rose Tyler and the support team,

Appreciating your support.

Please guide me above (A) & (B) in the following para

(a) Prior to above stated problem occurred. following plugins, I use to keep enabled.

*

Is it safe to enable all of theme?

*

1) WPS Hide Login
/ Version 1.9.17.1 | By WPServeur, NicolasKulka, wpformation | View details

2) W3 Total Cache
/Version 2.8.0 | By BoldGrid | View details

3) Super Socializer
/Version 7.14 | By Team Heateor | View details

4) Site Kit by Google
/Version 1.141.0 | By Google | View details

5) Google Analytics for WooCommerce
/ Version 2.1.8 | By WooCommerce | View details

6) Advanced Woo Labels
/ Version 2.07 | By ILLID | View details

(B) with reference to your suggestions,
What type of customization is being referred in the case of the following plugin.
“WPC Product Bundles for WooCommerce (Premium)”
/ Version 8.1.5 | By WPClever

I guess,
Your suggestion is about :
(1) to disable ajax for the special-bundle-product related to this plugin and keeping Ajax enable for rest of all products.
(2) Currently, Ajax is disabled for all product page to server

Thanks and regards
barrpah

Content is visible for topic creator and
support staff only.

#427094 Copied

Jack Richardson

Support staff

December 12, 2024 at 15:42

Hello @B,

Thank you for reaching out to us. We apologize, but your question is a bit unclear. If you are looking to activate plugins, you can proceed to do so. Should you encounter any issues specifically related to our theme’s compatibility with certain plugins, please feel free to submit a topic detailing the issue, and we will do our best to address it.

If you meant something else, we kindly ask that you provide a more detailed explanation so we can better understand and assist you.

Best regards,
Jack Richardson
The 8Theme Team

#427396 Copied
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