This topic has 11 replies, 3 voices, and was last updated 1 weeks, 6 days ago ago by Luca Rossi
After using theme for some days, it stopped loading properly.
Kindly check https://stage.webtechworld.in/
I noticed it could be the pro-elements plugin cause when i tried disable, it begins to load properly but the header and footer not displaying. Anything elementor stopped working. I want a quick reply as my support would expire tomorrow
Please check the private content area
Hello,
Thank you for reaching out to us.
1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.
2/ Set an administrator role for the user you created for us.
3/ Provide FTP access – for FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Thanks for your response. Kindly help me resolve this as soon as possible for me
Hello, WinWithWeb,
We kindly ask you to fulfill the request we previously made.
1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.
2/ Set an administrator role for the user you created for us. We can’t access your site Dashboard right now.
3/ Provide FTP access – for FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.
If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
I have just provided that. Kindly use what i provide.
however i have been able to rectify the issue. But the shop sidebar widget in the shop page is not displaying. what could be the problem as this is not showing any error
Hello, WinWithWeb,
Private Content
Best Regards,
8Theme’s Team
Private content
Hello, WinWithWeb,
Private Content
Best Regards,
8Theme’s Team
Please check private
Dear @WinWithWeb,
We hope this message finds you well.
We are currently unable to log in to the admin account. Could you kindly verify and assist us in resolving this issue?
Thank you in advance for your support.
Best regards,
The 8Theme Team
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