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Themes not work properly. i will change in customize but not show properly

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 1 days ago ago by Tony Rodriguez

Lokesh

Participant

December 9, 2024 at 17:27

i Try Logo Chnage , Some Options Change in header ..Live Not Show In Custmize time…change after i publised but not show changed.. how to solve this .

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#426961 Copied Theme version: 9.4.5

1 Answer

Tony Rodriguez

Support staff

December 10, 2024 at 07:32

Hello, @Lokesh,

Thank you so much for purchasing our theme and contacting our support center.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Additionally, Please deactivate the Cahce plugin on your site and check again.

If this doesn’t help, Please provide us with screenshot of the problem and temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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