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Color filter is not working in my xstore theme

This topic has 63 replies, 3 voices, and was last updated 2 weeks, 1 days ago ago by Andrew Mitchell

Alyan

Participant

December 10, 2024 at 06:18

We are facing a problem in our current xstore theme. The problem is the color filter is not working. And I as well needed a few customization like change the out of stock products images as per the color filter we select and disabling the active filter. I have done all the changes and fixed the bugs but when I turn the color filter off/disable, a problem come out in the category pages. The is problem as I select any color from the filter, it vanishes all the colors from the filter that are not in the filtered products. Let me elaborate more with an example too. So there are ten colors in our color filter, 1 to 10. We select color 7 and two products are available in color 7
and they are also available in three more colors, color 3, color 4 and color 5 (So we have total 4 color variations in our filter result). The problem is the colors in the filter will be narrow down from 10 color to that 4 colors (color 7, color 3, color 4 and color) but we want color.filter to display all the available color variations in the category. And this only happed in categories page, not in shop page. It works properly in shop page.

#426992 Copied Theme version: 9.4.1

62 Answers

Rose Tyler

Support staff

December 10, 2024 at 08:48

Hello, Alyan,

Thank you for reaching out to us.

To assist you more effectively, could you kindly provide a video to help us better understand your request?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Additionally, provide us with URLs of pages and temporary wp-admin and FTP access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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Alyan

Participant

December 11, 2024 at 06:57

Private Content

Please contact administrator
for this information.

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Rose Tyler

Support staff

December 11, 2024 at 09:01
Hello, Alyan,

1/ Please provide wp-admin access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ We can’t connect FTP:

Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best regards,
8Theme’s Team
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Alyan

Participant

December 11, 2024 at 10:43

Hello, yes are have a firewall enabled with the website. Please give me your IP address so I can add in allowlist. The FTP credentials are correct.

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Alyan

Participant

December 11, 2024 at 10:45

Please find the attached credentials or otherwise I can give you cPanel access to work on the website

Please contact administrator
for this information.

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Rose Tyler

Support staff

December 11, 2024 at 10:52

Hello, Alyan,

We kindly remind you that we have requested temporary WP-Admin access on two occasions. We would greatly appreciate it if you could provide the necessary access so that we can proceed with accessing the Dashboard of your website.

We’ve added IPs via the Private Content area.

Best regards,
8Theme Team

Please contact administrator
for this information.

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Alyan

Participant

December 11, 2024 at 11:01

Here is the Wp-admin access for staging website. Please note that we want to test it first ont her staging website as we don’t want any troubles on the main website yet. Because it’s live already and connected to Odoo for Products syncing.

So as per your requirement here is the wp credentials for staging. And I have also added the list of IP addresses you provided as allowlist.

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

December 11, 2024 at 15:38

Hello, Alyan,

Thank you for providing the access credentials and video. We have made some changes to your staging environment. Could you please review them at your convenience?

Best regards,
The 8Theme Team

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Alyan

Participant

December 11, 2024 at 15:43

I have checked. You turn the active filter on. I want this issue resolved with the active filter off.

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Andrew Mitchell

Support staff

December 11, 2024 at 16:30

Could you please clarify what you mean by “active filter on”? We have not enabled any additional filters.

Best regards,
8Theme Team

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Alyan

Participant

December 11, 2024 at 17:55

Active filter mean we can select more then one color at a time We do not want that. I want that we can only select one color at a time.

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Alyan

Participant

December 12, 2024 at 01:39

??

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Andrew Mitchell

Support staff

December 13, 2024 at 16:06

Hello, Alyan,

Unfortunately, we are unable to upload the changes directly to your staging environment due to a connection error. Therefore, we kindly ask you to perform this update manually.

You will need to replace the following file:
wp-content\plugins\et-core-plugin\app\models\widgets\swatches-filter.php

The updated file has been provided in the private content section for your convenience.

Thank you for your understanding and cooperation. Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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Alyan

Participant

December 14, 2024 at 02:46

Please make sure if this file didn’t work out the. we can revert the changes.
Let me know if anything else you need!

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Alyan

Participant

December 14, 2024 at 02:47

In private

Please contact administrator
for this information.

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Alyan

Participant

December 15, 2024 at 12:41

???

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Andrew Mitchell

Support staff

December 16, 2024 at 12:16

Hello, Alyan,

Unfortunately, the access credentials you provided are not for FTP but for the cPanel. We specifically require FTP access. Additionally, the credentials you shared lead to the live site instead of the staging environment.

We kindly ask you not to share access credentials in the public part of the message. Please provide them in the private content section instead.

Best regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

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Alyan

Participant

December 16, 2024 at 13:18

Please find the credentials in private content

Please contact administrator
for this information.

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Alyan

Participant

December 16, 2024 at 14:02

Here is the FTP for staging

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

December 16, 2024 at 14:49

Hello, Alyan,

Unfortunately, we are unable to connect to your FTP. Please find the details in the private content.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#427702 Copied

Alyan

Participant

December 17, 2024 at 13:41

I have tried the solution we have give me but it’s not working. It raise another issue. Check the video.

Files is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

December 18, 2024 at 21:12

Hello, Alyan,

We kindly request that you provide us with working access to the website and FTP, as we are unable to replicate the issue on our end.

Thank you for your understanding and assistance.

Best regards,
8Theme Team

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Alyan

Participant

December 20, 2024 at 11:40

Right I understand but like I stated the directory path you specified for the staging user doesn’t exist which I believe is why you may be seeing that error too –> “”421 home directory not available” error on FTP means that the user you are trying to log in with is configured to access a directory that doesn’t exist on the server, essentially indicating that the specified home directory for that FTP user is not found”
/home/cincinnome/staging.cincinno-me.com/staging

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

December 22, 2024 at 17:49

Hello, Alyan,

We hope this message finds you well.

We would like to inform you that we have updated the theme on your staging site and implemented some changes. After thorough testing, we were unable to replicate the issues you mentioned. For your reference, we have included detailed information in the attached files.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

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Alyan

Participant

December 23, 2024 at 19:02

Well you have done a greate job. Now please implement it to the main website and please do one more thing. Make the out of stock products also change the images as per the color selected in the color filter. And please make it happen as soon as possible as I want to boost my website I am already late due to this issue. And save the main website files on your server before you make any changes on main website as I guess my hosting is full. If it is not possible you can proceed anyway.

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Andrew Mitchell

Support staff

December 23, 2024 at 19:28

Hello, Alyan,

To transfer the changes to your main website, we kindly require administrative and FTP access to it. Currently, we only have access to your staging environment.

We would greatly appreciate it if you could provide the necessary credentials at your earliest convenience.

Best regards,
8Theme Team

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Alyan

Participant

December 23, 2024 at 23:17

Well I will provide you ftp but just asking, can’t you do this by cpanel? Or file manager in cpanel?
Actually I don’t know much about ftp and all. I had to get assistance from a developer when ever you ask for such things. Or if you can access ftp from cpanel by your self then go ahead. If any of then is not possible then just reply “Not possible” then I will talk to developer to get what you need.

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Alyan

Participant

December 24, 2024 at 09:47

Use my cpanel how ever you want to create ftp or create new administrator account for main website (cincinno-me.com). You already have my cpanel. But please I need it to be done by today.

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Andrew Mitchell

Support staff

December 24, 2024 at 16:29

Hello, Alyan,

Even with access to cPanel, we still do not have access to the admin panel of your live website.

Best regards,
8Theme Team

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