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Wishlist page doesn’t open on mobile, goes to the home page

This topic has 7 replies, 2 voices, and was last updated 1 weeks, 3 days ago ago by Tony Rodriguez

Goostaf

Participant

December 11, 2024 at 11:51

Hello, Wishlist page doesn’t open on mobile, goes to the home page, with pc everything is fine, can you help?

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#427222 Copied Theme version: 9.4.5

6 Answers

Tony Rodriguez

Support staff

December 11, 2024 at 12:53

Hello, @Goostaf,

Thank you for contacting us and for using XStore.

1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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Goostaf

Participant

December 12, 2024 at 20:22

Thanks, I’m uploading the data, it’s not working, I can’t access the favorites page on my mobile.

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Tony Rodriguez

Support staff

December 13, 2024 at 07:18

Hello, @Goostaf,

Thank you for providing us with access to the wp-admin panel.

We have temporarily activated the XStore parent theme on your website and found that the Wishlist page functions correctly on mobile devices without any issues. This confirms that the problem is caused by custom code modifications within your child theme.

To resolve this issue, we kindly recommend reviewing the additional code customizations in your child theme and consulting your website developer to address and fix the problem.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Goostaf

Participant

December 13, 2024 at 08:42

I don’t understand, we have folders there, I have commented (renamed) everything, but nothing has changed, what else can it be, where else to look in the child theme? All the folders that are here, in fact, created with you for the entire existence of the site…

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Goostaf

Participant

December 13, 2024 at 09:04

You wrote in the last thread that you don’t update plugins and themes yourself, I see that updated + still haven’t turned back on the part…

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Tony Rodriguez

Support staff

December 13, 2024 at 09:10

Hello, @Goostaf,

Thank you for your response.

1. To review additional code customizations, please navigate to the child theme via your WordPress dashboard by going to **Appearance > Themes > Theme File Editor**. For your convenience, we have provided a reference image in the private content area.

2. We kindly recommend always using the latest versions of WordPress, the XStore theme, the core plugin, and other associated plugins to ensure optimal performance and to avoid any potential issues.

Please note that we have only updated the WPBakery plugin and the WooCommerce plugin on your website.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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