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Contact form error - by santo21 - on WordPress WooCommerce support

This topic has 17 replies, 4 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

santo21

Participant

February 16, 2015 at 19:24

I put my email in the contact form in theme options but after i send the contact form i get: “Error while sending a message!”
If i try again the cap code is not refreshing and i get: “The security code you entered did not match. Please try again.” If i do a page refresh and the cap code is different i go back to : “Error while sending a message!”

Please help.

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16 Answers

Robert Hall

Support staff

February 16, 2015 at 19:46

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

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santo21

Participant

February 16, 2015 at 22:07

Please find the requested info.

Please, contact administrator
for this information.

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stevhong

Participant

February 17, 2015 at 07:15

Hi Support. same goes to my website as well. kindly advice
website: http://www.healthsupplementmalaysia.com

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 17, 2015 at 15:14

Hello @santo21,

Please update Ultimate VC Addons and Wishlist plugins https://www.8theme.com/download-plugins/ and check contact form after that.

Thank you.
Regards,
Eva Kemp.

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Eva Kemp

Support staff

February 17, 2015 at 15:16

Hello @stevhong,

I’ve checked your contact form and it’s working fine.
Please clarify your issue with more details.

Thank you.
Regards,
Eva Kemp.

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santo21

Participant

February 17, 2015 at 20:46

Hello Eva,

I’ve updated the two plugins but i still get the same error message.

Looking forward for your answer.

Thank you.

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santo21

Participant

February 18, 2015 at 13:46

Kind reminder, do you have any news for me?

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Eva Kemp

Support staff

February 18, 2015 at 19:36

Hello @santo21,

Did you make any changes in original theme files?

Regards,
Eva Kemp.

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santo21

Participant

February 18, 2015 at 21:00

Yes, i removed the website field and made translations.

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Eva Kemp

Support staff

February 19, 2015 at 17:39

Hello @santo21,

Mail function is disabled on a server where your site is located, that’s why emails from your site can’t be sent.
Please ask your host to enable this function.

Thank you.
Regards,
Eva Kemp.

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santo21

Participant

February 19, 2015 at 18:40

I will do that.
Thank you!

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Eva Kemp

Support staff

February 19, 2015 at 22:53

Hello,

You’re welcome.

Regards,
Eva Kemp.

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stevhong

Participant

February 24, 2015 at 03:52

Hi eva, sorry for my late reply. My contact form error exists under the contact form that popup under the right bottom corner but not the contact form in the contact us page.
everytime when i insert some info in the form and error keep on mention something when wrong.
May kindly please advice.

Please, contact administrator
for this information.

#44728 Copied Theme version: 2.5 WooCommerce version: 2.3.5

Eva Kemp

Support staff

February 24, 2015 at 12:02

Hello @stevhong,

The problem is you didn’t specify email address where to send offline messages.
Go to Chat Console > Options > General Settings tab > “Where should offline messages go?” > write your email address.

Thank you.
Regards,
Eva Kemp.

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stevhong

Participant

February 25, 2015 at 02:39

Thank you very much Eva… 🙂

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Eva Kemp

Support staff

February 25, 2015 at 09:46

Hello,

You’re welcome.

Regards,
Eva Kemp.

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