Return to previous page

Options not imported , Error while importing demo content

This topic has 8 replies, 3 voices, and was last updated 50 minutes ago ago by Tony Rodriguez

cloudtechltd

Participant

December 17, 2024 at 13:21

The most common errors occur due to low server requirements. , please see attached server specs

Thank You

Files is visible for topic creator and
support staff only.

#427812 Copied Theme version: 9.4.5

7 Answers

Tony Rodriguez

Support staff

December 17, 2024 at 13:25

Hello, @cloudtechltd,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here:
https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#427813 Copied

cloudtechltd

Participant

December 17, 2024 at 14:10

I disabled all the plugin and it’s all good now I managed to import the demo but for some reason the Header section is not showing.

Thank You

#427823 Copied

Rose Tyler

Support staff

December 17, 2024 at 16:20

Hello, @cloudtechltd,

We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import the header after that – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best Regards,
8Theme’s Team

#427843 Copied

cloudtechltd

Participant

December 17, 2024 at 19:07

Thank you but for some reason the page tiles are overlapping the header section see the screen shot attached

Files is visible for topic creator and
support staff only.

#427855 Copied

cloudtechltd

Participant

December 17, 2024 at 20:08

I have another issue for example in the footer editor I am changing the background color but on the live preview is not changing, see the attached screenshot, and the custom css which is getting loaded from:
https://staging.allforkidsshop.com/wp-content/uploads/elementor/css/post-33.css

Files is visible for topic creator and
support staff only.

#427860 Copied

cloudtechltd

Participant

December 17, 2024 at 20:48

Also I can’t setup Variation Swatches color and size as the example below

https://gyazo.com/46d7c2e8a4db8f963ea5514ca2cbb4f9

I sort this issue out it’s ok please check the above issues

#427861 Copied

Tony Rodriguez

Support staff

December 18, 2024 at 05:38

Hello, @cloudtechltd,

Thank you but for some reason the page tiles are overlapping the header section see the screen shot attached

1/ You can disable the overlap option via XStore builders > Header builder via Elementor.

You can follow these steps:

1. Navigate to **XStore Builders > Header Builder via Elementor**.
2. Select **Add New Header**.
3. Insert the desired header.
4. Edit the section/container.
5. Go to the **Advanced** tab.
6. Turn OFF the **Header Overlap** option.
7. Save and update your changes.

For further guidance, we recommend referring to our theme documentation, which provides detailed instructions: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Additionally, please review the images provided in the private content area for visual reference.

I have another issue for example in the footer editor I am changing the background color but on the live preview is not changing, see the attached screenshot, and the custom css which is getting loaded from:

2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Afterward, Please clear your browser cache and check again.

If this doesn’t help, Please provide us with screenshot of the problem and temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Please always create new topics for new issues on our support forum to avoid any inconvenience and get prompt assistance.

Best Regards,
8Theme’s Team

Content is visible for topic creator and
support staff only.

#427875 Copied
Viewing 8 results - 1 through 8 (of 8 total)