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Issue with Pro Elements Plugin when editing pages

This topic has 2 replies, 2 voices, and was last updated 1 weeks, 2 days ago ago by Tony Rodriguez

demos

Participant

December 21, 2024 at 10:19

I got issue with Pro Elements plugin, If this plugin is enabled when editing page with elementor …. side widget panel keeps loading and I’m getting admin-ajax.php 500 (Internal Server Error) in console. I can’t edit anything inside elementor builder

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1 Answer

Tony Rodriguez

Support staff

December 21, 2024 at 11:55

Hello, @demos,

Thank you so much for purchasing our theme and contacting our support center.

We regret to inform you that we are currently unable to access your website’s backend as the wp-admin credentials you provided appear to be invalid.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

Additionally, please read Elementor documentation here: https://elementor.com/help/500-error/

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

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