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CheckoutWC Plugin used to work, but now doesn’t

This topic has 4 replies, 3 voices, and was last updated 15 hours, 21 minutes ago ago by Jack Richardson

Chris

Participant

December 24, 2024 at 04:33

CheckoutWC plugin no longer works. It previously was an issue with the Ajax Add to Cart feature, but that no longer solves the problem. The problem is that when you click on Add to Cart on a product, the side cart doesn’t open. Login info provided in private content area.

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support staff only.

#428501 Copied Theme version: 9.4.6

3 Answers

Rose Tyler

Support staff

December 24, 2024 at 08:26

Hello, Chris,

Thank you for reaching out to us.

“The problem is that when you click on Add to Cart on a product, the side cart doesn’t open” – here is what we see on your site – https://gyazo.com/a7c508c9751aeac51293f7f3b25f5932

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#428521 Copied

Chris

Participant

December 24, 2024 at 14:36

Hi Rose,

Try doing it in an incognito window. Doing it logged in works, but not when you try as a regular customer.

#428561 Copied

Jack Richardson

Support staff

December 24, 2024 at 16:18

Dear @Chris,

Thank you for reaching out to us.

We would like to inform you that the issue you are experiencing does not appear to be related to our theme. Specifically, the content intended to be loaded via AJAX into the #cfw-side-cart-floating-button element is not being loaded. This could potentially be related to the plugin’s configuration or the caching system on your website.

To help identify the root cause, we recommend testing the functionality with a default theme to determine if the issue persists.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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