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Have problem with elementary when i have updated, now don’t work

This topic has 6 replies, 2 voices, and was last updated 8 hours, 32 minutes ago ago by Rose Tyler

js tech

Participant

December 24, 2024 at 16:45

Hello, Until now, elementary worked well for me, but after updating it to elementary pro, now it not works fine.

What can I do to fix it because I can’t get anything to work?

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5 Answers

Rose Tyler

Support staff

December 24, 2024 at 17:02

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

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js tech

Participant

December 24, 2024 at 17:20

I created a user admin.

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js tech

Participant

December 24, 2024 at 20:23

Did you see what the most elementary problem is?
Please, I’m waiting for an answer because I’m out of work.

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js tech

Participant

December 24, 2024 at 22:32

you can use this account

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Rose Tyler

Support staff

December 25, 2024 at 08:29

Hello,

We appreciate your prompt response.

Please downgrade the PHP version from 8.4.1 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

Best regards,
8Theme’s Team

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